Travel & Hospitality

Deliver five-star experiences — every guest, every time.

Travel Consultant

Guest Services Representative

Hospitality Virtual Assistant

Reservations Agent

Customer Support Specialist

Tour Operations Coordinator

Booking Support Assistant

Email & Live Chat Travel Support

Travel Documentation Specialist

Itinerary Coordinator

Complaint Resolution Assistant

Vendor & Supplier Liaison

Group Bookings Coordinator

Loyalty Program Support

Events & Experiences Coordinator

CRM & Data Entry Support

Guest Relations Lead

Travel & Hospitality Operations Lead

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Scale your guest experience without losing the personal touch.

Always-on guest support.

Global hospitality teams provide 24/7 coverage across chat, phone, and email — no waitlists, no downtime.

Stronger loyalty, happier guests.

Hotels and travel brands using dedicated CX teams report 20–25% higher repeat bookings.

Your systems, your brand voice.

Your team works in your PMS, CRM, and booking platforms — Oracle, Cloudbeds, HubSpot, or Salesforce.

Accuracy that builds trust.

Dedicated reservations and billing teams reduce booking errors by up to 35%.

Consistent service, across every time zone.

Follow-the-sun teams ensure inquiries and confirmations happen while your local staff rest.

Scalable support, secure operations.

You lead the experience; Filta handles recruitment, HR, and compliance to keep service consistent and compliant.

Give your local staff time to focus on guests.

Your dedicated global teammates manage booking, admin, and support tasks — so your onsite teams can focus on guests, service, and memorable experiences.

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Less paperwork, more connection.

Back-office tasks are handled globally, freeing your staff to focus on guests in real time.

Happier guests, higher ratings.

Consistent response times and service standards drive better reviews and stronger loyalty.

Smooth handovers, no dropped bookings.

Your guests experience seamless service between time zones and shifts.

Lighter workload, better morale.

Balanced staffing reduces burnout during peak seasons and improves retention.

We support roles in booking support, guest services, travel coordination, reservations, reporting, and customer communication.

Yes. We place professionals with experience in Amadeus, Sabre, hotel PMS systems, tour booking tools, and custom travel platforms.

Absolutely. Many of our hires manage live chat, phone support, and email correspondence, using brand-aligned service standards.

Yes. We’ve placed team members who manage travel documentation, booking confirmations, itinerary adjustments, and supplier coordination.

We specialise in full-time, long-term hires, but we can help you prepare for peak periods by scaling strategically with advance planning.

Our candidates are known for their professionalism, empathy, calm under pressure, and strong written and spoken English.

Yes. We hire professionals aligned to Australia / New Zealand, US, UK, and EU hours - many with experience across global guest or customer bases.

Candidates typically use property management systems, booking engines, Excel, CRMs, GDS tools, and internal guest support platforms.

Most travel and hospitality roles are filled within 4 to 6 weeks, depending on your tools, requirements, and guest experience standards.

Build the team that keeps your guests coming back.

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Travel & Hospitality

Deliver five-star experiences — every guest, every time.

Give your local staff time to focus on guests.