Customer Service

Build a customer experience people remember and recommend.

Customer Service Representative

Technical Support Representative

Customer Experience Analyst

Customer Support Agent

Product Support Specialist

Quality Assurance Analyst (Support)

Live Chat Support Specialist

Tier 1 Support Specialist

Customer Retention Specialist

Email Support Specialist

Tier 2 Support Specialist

Escalations Specialist

Call Center Agent

Helpdesk Support Representative

Customer Feedback Coordinator

Customer Service Team Lead

Tech Onboarding Support

Customer Service Manager

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Turn moments of need into  lifetime loyalty.

Always-on, brand-right coverage.

Follow-the-sun teams give you seamless global coverage, cutting response gaps by up to 40%.

Lower cost to serve, happier customers.

Knowledge-led deflection and automation reduce ticket volume by 25% while improving resolution quality.

Empowered teams, stronger retention.

Balanced global teams see 18% higher agent satisfaction and 35% lower turnover.

Faster first responses, fewer transfers.

Dedicated ownership and smart routing improve First Contact Resolution (FCR) by up to 30%.

Multilingual without the headaches.

High-level English and Spanish support across chat, email, and phone for consistent global CX.

Make your local team  unstoppable.

Dedicated global teammates handle volume and routine tasks so your local staff can focus on complex cases, VIP customers, and continuous improvement – without burnout.

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Less after-hours, more balance.

We tap into our global talent pool to identify top candidates that fit your needs.

Time for higher-value work.

Local agents focus on complex cases, retention, and relationship building.

Calmer queues, faster days.

Dedicated teammates absorb spikes, keeping SLAs stable and queues calm.

Happier customers, happier teams.

Consistent coverage improves CSAT and reduces last-minute fire-drills.

We hire for inbound and outbound agents, live chat, help desk, Tier 1 & 2 tech support, email support, and more.

Yes. We prioritize candidates who can align with your brand voice, tone, and customer expectations.

Absolutely. Many clients start with one hire and scale to entire multi-channel teams across time zones and support levels.

Yes. Candidates in the Philippines and Colombia have high levels of English proficiency, and we test communication skills before presenting them to you.

We match candidates experienced with Zendesk, Intercom, Freshdesk, Gorgias, HubSpot, Salesforce, and more - based on your platform.

Yes. We hire timezone-aligned support staff for Australia / New Zealand, US, UK, and EU-based businesses. 24/7 coverage is also an option.

We focus on long-term, embedded support staff, not churn-and-burn roles. Our hires are career-driven, reliable, and trained for growth.

Most customer service roles are filled within 4 to 6 weeks, depending on the scope. We balance speed with cultural and role fit.

Build the team that keeps your customers coming back.

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Customer Service

Build a customer experience people remember and recommend.

Make your local team  unstoppable.